Who We Are
Oak and Stone Pty., Ltd., (A.C.N. 641 791 326) is located at Unit 17 “The Zones”, 24 Technology Drive, Augustine Heights, QLD 4300. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth), and the Australian Privacy Principles (APPs).
We recognise that any personal information we collect about you will only be used for the purposes we have collected it or as allowed by law. It is important to us that you are confident that any personal information we hold about you will be treated in a way that ensures the protection of your personal information.
Our commitment in respect of personal information is to abide by the Australian Privacy Principles for the protection of personal information, as set out in the Privacy Act 1988 and any other relevant laws.
We are committed to protecting your privacy.
This policy explains how your personal information will be treated as you access and interact with this website. Our website privacy policy may change from time to time, our latest review date appears at the end of this page.
What We Collect
We collect personal information when you:
• Complete forms on our website (name, address, phone, email).
• Contact us via email, phone, or SMS.
• Visit our website (traffic data, IP address, cookies).
• Engage our services as a client.
We will only collect personal information which is reasonably necessary for, or directly related to, our functions or activities.
Sensitive information
We will not ask you to disclose sensitive information such as; religion, sexual preferences, et cetera. However, if you elect to provide sensitive information it will also be captured and stored.
Sharing information with third parties.
Our website contains no links to third parties. This is part of our commitment to protecting your privacy and personal information. We do however need to share clients’ information with third parties in order to execute requests such as loan applications.
If you use a search engine such as Google to click into our website, then Google may track your search and drop cookies into your device. Oak+Stone cannot be held responsible for third party tracking.
Advertising and tracking
When you view our advertisements on a Third-Party website or social media, the advertising company uses ‘cookies’, and may use 'web beacons' to collect information such as:
• the server your computer is logged onto;
• your browser type;
• the date and time of your visit; and
• the performance of their marketing efforts.
When you access our website after viewing one of our advertisements on a Third-Party website, the advertising company collects information on how you utilise our website (e.g., which pages you view) and whether you complete an online application.
IP addresses
Your IP address is the identifier for your computer when you are using the internet.
It may be necessary for us to collect your IP address for your interaction with various parts of our website.
Online applications
We do not provide a full online application facility through our website. When you apply online, we only collect your contact details, and we will then contact you by return.
Security of information
The security of your information is very important to us.
We regularly review developments in security and encryption technologies. Unfortunately, no data transmission over the internet can be guaranteed as totally secure.
We take all reasonable steps to protect the information in our systems from misuse, interference, loss, and any unauthorised access, modification or disclosure.
If we no longer require your information, and we are legally permitted to, we will take all reasonable steps to destroy or de-identify the information.
We take reasonable steps to preserve the security of cookie and personal information in accordance with the Privacy Act 1988 (Cth). If your browser is suitably configured, it will advise you whether the information you are sending us will be secure (encrypted), or not secure (unencrypted).
Direct marketing
We will not use or disclose sensitive information about you for direct marketing purposes unless you have consented to that kind of use or disclosure.
We may use your personal information for our own direct marketing purposes. If you do not wish to receive direct marketing communications from us or from other organisations, or wish to know the source of the information being used, you may submit a request to brett@oakandstone.com.au. We will respond to your request as soon as practicable.
Your Rights
You may request access to, or correction of your personal information by contacting us. We will respond within a reasonable period.
Contact Us
E-mail: brett@oakandstone.com.au
Telephone: 0401 232 121
By letter: Oak and Stone Pty., Ltd., Unit 17 “The Zones”, 24 Technology Drive, Augustine Heights, QLD 4300.
You may contact us should you wish to receive a more comprehensive version of our Privacy Policy.
Complaints
If you are dissatisfied with how we have dealt with your personal information, or you have a complaint about our compliance with the Privacy Act, you may contact us.
We will acknowledge your complaint within two business days. We aim to provide you with a decision on your complaint within 30 days.
If you are dissatisfied with the response of our complaints officer you may make a complaint to the Office of the Australian Information Commissioner (OAIC) which can be contacted at either www.oaic.gov.au or 1300 363 992; or our external dispute resolution scheme. Please contact us or see our credit guide for contact details of our external dispute resolution scheme.
Further Information
You may request further information about the way we manage your personal or credit information by contacting us.
Policy Updates
We are constantly reviewing all of our policies and attempt to keep up to date with market expectations. Technology is constantly changing, as is the law and market place practices.
As a consequence, we may change this privacy policy from time to time or as the need arises.
This Privacy Policy was last updated in July 2026